You've got questions, and we've got your answers.
Explore our FAQs below, and contact us to learn even more!
FAQs
Can I pay my rent online?
Absolutely! Just click on the Resident portal link located in the navbar at the top, you will find a payment link once you have logged in.
Is the community gated?
While this community is ungated we do require the use of wireless fobs to enter any door within the community. We also offer direct access garages for some of our units as well as building garages for units that do not have direct access, these are available for a small increase to your monthly rent.
Does the property have onsite security?
Our property staffs an after-hours security guard to patrol the property from 7 p.m. to 7 a.m. each day all year round. In addition to this, every unit is equipped with a security system ready to be activated. WE offer a special rate through Brinks for monthly service, you can ask your leasing agent for more details.
Is there covered parking or garage parking?
Yes, in addition to the open-air spaces, we offer direct access garages for some of our units as well as nonattached garages available for a small increase to your monthly rent for units that do not have direct access garages.
Do the units have laundry hookups?
Every unit in our community comes with hookups for both washer and dryer. That said Our smaller units are set up for stackable washer and dryers while our larger units are built to accommodate side by side washer and dryers.
Do you offer short-term leases?
We understand that not everyone needs a long term lease so we offer leases as low as 6-months.
Is there a pool?
Our community offers 2 resort-style swimming pools complete with infinity pool lounge seating and bar-b-que grills.
What breeds of dogs do you allow?
We love all dogs however we can only accept non-aggressive breeds weighing less than 45lbs.
Other than dogs what animals do you allow?
Our community allows our residents the option of bringing both cats and dogs to reside with them. Please see our extended pet policy for more information.
I have more questions, who do I call?
Our leasing agents are available 7 days a week during normal office ours and would love to hear from you. Please feel free to call us at 877-555-1212 or email us at leasing@thecollective.com or simply by filling out our contact form (https://beswifty.com/collective/contact/)
How do I see an apartment?
Yea!! We love this question and have several ways for you to do this. Simply fill out our schedule a tour form or you can call us to set up a time, or just stop by we welcome walk-ins. There will be fresh cookies and coffee waiting!
What stores can I pay my rent at with the payment voucher?
Anywhere E-money order is accepted
Can we split payments between different cards?
No
How much is the late fee?
10%
How do I pay my rent online after moving out?
Resident portal
Can I pay with a money order?
Yes
Why is there a convenience fee when making a payment with a credit card?
To cover the processing costs charged by the card companies.
What time can I pick up keys on move-in day?
After 2pm
Why do I have to pay the whole day if I am picking up keys at 5:00pm?
You get charged per day
Does your community have an elevator for use?
No
Can I do a contactless move-in?
No
When does towing get enforced?
Daily
What towing company is used?
EWS
Where is guest parking located?
Assigned spots throughout property
How do I get an assigned parking spot?
Request
How do I register my work vehicle in addition to my personal vehicle?
Through towing website
Are garages available?
No
What amenities are available to be reserved?
None
What are the pool hours?
Office hours only
What are the fitness center hours?
Office hours only
Are there any restrictions on pool or clubhouse usage for residents?
No
Can I use the gym or pool after-hours?
No
Does the office hold packages for residents?
No
Does the community have package lockers?
No
What do I do if my package is missing?
Contact delivery service
How do I report a noise complaint?
In person,email, or Active building
Are there quiet hours in the community?
Follow county guidelines
What’s the procedure if neighbors continue to be loud?
Notice to vacate
Is there a courtesy officer onsite to handle noise complaints?
No
Can I be fined for excessive noise?
Yes
Is there 24/7 surveillance in the community?
No
Are there cameras in the parking lot areas?
No
Can we add security cameras to our front/back doors?
Yes
Are utilities included with rent?
No
Are water bills allocated to residents?
Yes
What electric providers are available?
Reliant
Does your community offer gas or electric connections?
No
Where can my guests park?
Visitor parking
Can my guest receive packages?
Yes
Are there any restrictions on the number of guests?
No
Do I need to notify the office when I have guests?
No
How do I request pest control?
Resident portal
Can I transfer because I have a pest control issue?
Yes
What days do pest control vendors come?
Friday
Can additional services be requested?
Yes
Does your community offer recycling?
No
How are community events communicated to residents?
Active building, Knock, email blast
How often are events held?
Once a quarter
Can I bring my friend to the event?
Yes
Can I suggest or organize a community event?
Yes
How do I add or remove a pet?Â
Speak to office staff
What pets are allowed, and are there breed restrictions?
Domestic animals and yes
What are the pet fees?
$600.00
Is there a policy on hanging items on walls or ceilings?
Yes
Will I get charged for making nail holes?
Yes
Can I mount my TV?
No
Am I allowed to paint the walls?
No
Can I install additional shelving or fixtures?
No
Are there restrictions on the types of alterations I can make?
Yes
Is there an emergency contact number for after-hours issues?
Yes
Are fire extinguishers provided in each apartment?
No
Are there specific evacuation routes for my apartment?
No
What happens if I get three lease violations?
Eviction
Will violations affect my rental history?
Yes
Can a lease violation be removed from my record?
No
How are lease violations communicated?
Writing served on door and mailed
Who do I need to speak with for concerns?
Office staff
Who should I contact if I feel like the office staff is not cooperating?
Resident relation at corporate
Am I required to report any police reports to the office?
Yes
Can additional access remotes or keys be requested?
Yes
What are the fees for lost/broken access remotes/keys?
$25.00
Do I have to change out my own battery remote?
Yes
Can I rekey my apartment?
Yes
Is there a limit to how many guests I can have?
No
How do I register my guest’s vehicle?
Towing company website
Do I need to renew my guest parking pass?
Yes
Can my guest park in my carport?
No
How do I get additional guest parking permits?
Towing company website or office
Are there any restrictions on guest parking duration?
No
Is internet/cable provided by the community?
No
What internet and cable providers service the community?
Comcast
Are there any internet or cable installation fees?
No
Is the mail area under video surveillance?
No
Who do I contact if I am missing mail?
Post office
Can I check my mail when I move out?
No
Can the office check my mail if requested by lease holder?
No
Do you have handicap apartments available?
No
Can the office install a ramp for my apartment?
Yes
Can I get a bigger toilet seat?
Yes
Can I request a handicap parking spot in front of my apartment?
Yes
Does the community offer private yards or green spaces?
No
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