You've got questions, and we've got your answers.
Explore our FAQs below, and contact us to learn even more!
FAQs
Does the community offer private yards or green spaces?
No
Can I request a handicap parking spot in front of my apartment?
Yes
Can I get a bigger toilet seat?
Yes
Can the office install a ramp for my apartment?
Yes
Do you have handicap apartments available?
No
Can the office check my mail if requested by lease holder?
No
Can I check my mail when I move out?
No
Who do I contact if I am missing mail?
Post office
Is the mail area under video surveillance?
No
Are there any internet or cable installation fees?
No
What internet and cable providers service the community?
Comcast
Is internet/cable provided by the community?
No
Are there any restrictions on guest parking duration?
No
How do I get additional guest parking permits?
Towing company website or office
Can my guest park in my carport?
No
Do I need to renew my guest parking pass?
Yes
How do I register my guest’s vehicle?
Towing company website
Is there a limit to how many guests I can have?
No
Can I rekey my apartment?
Yes
Do I have to change out my own battery remote?
Yes
What are the fees for lost/broken access remotes/keys?
$25.00
Can additional access remotes or keys be requested?
Yes
Am I required to report any police reports to the office?
Yes
Who should I contact if I feel like the office staff is not cooperating?
Resident relation at corporate
Who do I need to speak with for concerns?
Office staff
How are lease violations communicated?
Writing served on door and mailed
Can a lease violation be removed from my record?
No
Will violations affect my rental history?
Yes
What happens if I get three lease violations?
Eviction
Are there specific evacuation routes for my apartment?
No
Are fire extinguishers provided in each apartment?
No
Is there an emergency contact number for after-hours issues?
Yes
Are there restrictions on the types of alterations I can make?
Yes
Can I install additional shelving or fixtures?
No
Am I allowed to paint the walls?
No
Can I mount my TV?
No
Will I get charged for making nail holes?
Yes
Is there a policy on hanging items on walls or ceilings?
Yes
What are the pet fees?
$600.00
What pets are allowed, and are there breed restrictions?
Domestic animals and yes
How do I add or remove a pet?Â
Speak to office staff
Can I suggest or organize a community event?
Yes
Can I bring my friend to the event?
Yes
How often are events held?
Once a quarter
How are community events communicated to residents?
Active building, Knock, email blast
Does your community offer recycling?
No
Can additional services be requested?
Yes
What days do pest control vendors come?
Friday
Can I transfer because I have a pest control issue?
Yes
How do I request pest control?
Resident portal
Do I need to notify the office when I have guests?
No
Are there any restrictions on the number of guests?
No
Can my guest receive packages?
Yes
Where can my guests park?
Visitor parking
Does your community offer gas or electric connections?
No
What electric providers are available?
Reliant
Are water bills allocated to residents?
Yes
Are utilities included with rent?
No
Can we add security cameras to our front/back doors?
Yes
Are there cameras in the parking lot areas?
No
Is there 24/7 surveillance in the community?
No
Can I be fined for excessive noise?
Yes
Is there a courtesy officer onsite to handle noise complaints?
No
What’s the procedure if neighbors continue to be loud?
Notice to vacate
Are there quiet hours in the community?
Follow county guidelines
How do I report a noise complaint?
In person,email, or Active building
What do I do if my package is missing?
Contact delivery service
Does the community have package lockers?
No
Does the office hold packages for residents?
No
Can I use the gym or pool after-hours?
No
Are there any restrictions on pool or clubhouse usage for residents?
No
What are the fitness center hours?
Office hours only
What are the pool hours?
Office hours only
What amenities are available to be reserved?
None
Are garages available?
No
How do I register my work vehicle in addition to my personal vehicle?
Through towing website
How do I get an assigned parking spot?
Request
Where is guest parking located?
Assigned spots throughout property
What towing company is used?
EWS
When does towing get enforced?
Daily
Can I do a contactless move-in?
No
Does your community have an elevator for use?
No
Why do I have to pay the whole day if I am picking up keys at 5:00pm?
You get charged per day
What time can I pick up keys on move-in day?
After 2pm
Why is there a convenience fee when making a payment with a credit card?
To cover the processing costs charged by the card companies.
Can I pay with a money order?
Yes
How do I pay my rent online after moving out?
Resident portal
How much is the late fee?
10%
Can we split payments between different cards?
No
What stores can I pay my rent at with the payment voucher?
Anywhere E-money order is accepted
How do I see an apartment?
Yea!! We love this question and have several ways for you to do this. Simply fill out our schedule a tour form or you can call us to set up a time, or just stop by we welcome walk-ins. There will be fresh cookies and coffee waiting!
I have more questions, who do I call?
Our leasing agents are available 7 days a week during normal office ours and would love to hear from you. Please feel free to call us at 877-555-1212 or email us at leasing@thecollective.com or simply by filling out our contact form (https://beswifty.com/collective/contact/)
Other than dogs what animals do you allow?
Our community allows our residents the option of bringing both cats and dogs to reside with them. Please see our extended pet policy for more information.
What breeds of dogs do you allow?
We love all dogs however we can only accept non-aggressive breeds weighing less than 45lbs.
Is there a pool?
Our community offers 2 resort-style swimming pools complete with infinity pool lounge seating and bar-b-que grills.
Do you offer short-term leases?
We understand that not everyone needs a long term lease so we offer leases as low as 6-months.
Do the units have laundry hookups?
Every unit in our community comes with hookups for both washer and dryer. That said Our smaller units are set up for stackable washer and dryers while our larger units are built to accommodate side by side washer and dryers.
Is there covered parking or garage parking?
Yes, in addition to the open-air spaces, we offer direct access garages for some of our units as well as nonattached garages available for a small increase to your monthly rent for units that do not have direct access garages.
Does the property have onsite security?
Our property staffs an after-hours security guard to patrol the property from 7 p.m. to 7 a.m. each day all year round. In addition to this, every unit is equipped with a security system ready to be activated. WE offer a special rate through Brinks for monthly service, you can ask your leasing agent for more details.
Is the community gated?
While this community is ungated we do require the use of wireless fobs to enter any door within the community. We also offer direct access garages for some of our units as well as building garages for units that do not have direct access, these are available for a small increase to your monthly rent.
Can I pay my rent online?
Absolutely! Just click on the Resident portal link located in the navbar at the top, you will find a payment link once you have logged in.
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